HOW CAN I SIGN UP?

You can easily register your e-mail address by clicking the register button in the upper right corner of our website.

HOW CAN I PLACE AN ORDER?

Step 1: Find your product.
Step 2: Click ‘Add to cart’.
Step 3: Click on the cart icon and proceed to checkout.
Step 4: Fill in the necessary information and complete the payment.
Step 5: Make yourself a nice cup of tea and enjoy it while we process your order!

HOW CAN I RESET MY PASSWORD?

Click on the ‘forgot password’ button on the login page. Verify your identity using the tools provided for you and you reset your password.

HOW CAN I PAY?

You can pay by Credit card, iDeal, Bancontact, Bank transfer, Belfius, Giropay, KBC or Sofort Banking. Please note that your order will be processed once payment is completed.

TO WHICH COUNTRIES DO YOU DELIVER?

We deliver to: Austria, Belgium, Bulgaria, Bosnia and Herzegovina, Czech Republic, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Monaco, Netherlands , Poland, Portugal, Romania, Serbia, Slovenia, Slovakia, Spain, Sweden.

MY ORDER CAME IN DAMAGED. HOW TO PROCEED?

We suggest you immediately contact the customer service using the contact us page. Take photos of the damaged goods and of the packaging. This way we can start an investigation at the post office.

WHAT TO DO IF MY ORDER DIDN’T ARRIVE?

If your order didn’t arrive, we suggest you contact the customer service using the contact us page. Please select the related topic and fill in all of the information. We will get back to you as soon as we have more information about the issue. Please note that this can take up to 1 business days.